Most people hate conflict, especially in the workplace. Typically, people respond to conflict in one of two ways. They either avoid it (often called “flight”) or battle it out (often called “fight”). But, there is a third option – to engage in healthy debate. Making conflict productive is not about getting rid of conflict. Conflict is inevitable. For example, one person on a team may be given the task of keeping costs down while another has the task of making sure products meet all regulations and safety requirements. It would not be unusual for these two people to be in conflict. Although these two people may experience the conflict as personal, some of the conflict is built into their roles. The goal is to have a reasonable discussion on the sources of the conflict and to figure out together, what can be done to resolve the conflict, or at least lessen the tension. This webinar is not about making conflict go away. It is about how to manage it in a productive way.
By the end of this course, you should be able to:
- Identify tools and exercises to facilitate constructive conflict with others.
- Identify multiple sources of a conflict in order to better facilitate a more realistic resolution of a conflict.
- Explain how to create an environment that is safe for productive conflict.
Closed Caption: English
Dr. Michael Seitchik has over 30 years of experience in designing and delivering customized programs to executives at major corporations in a wide variety of industries around the world. His experience includes 9 years as the Director of Program Development at the Wharton School where he ran all customized and open enrollment programs. His powerful approach to executive education was recognized by The Wall Street Journal, The New York Times, the Financial Times, USA Today, and The Globe & Mail.
Sponsored by Honeywell.
This course offers 0.10 CEUs / 1.0 PDH. To receive CEU/PDH, the course must be viewed in its entirety in addition to completing the knowledge check with an 80%.