Being emotionally resilient makes a real difference to performance and, therefore, profit. Emotional intelligence (EI) is not just a desirable 'soft skill'. In fact, research indicates that emotional intelligence can be a better indicator of workplace performance than IQ. This session sets out to provide you with the fundamental knowledge required to develop your awareness of EI and in doing so help you to manage your own emotional well-being effectively.
By the end of this course, you should be able to:
- Recognize the impact emotions have on performance.
- Identify how to analyze emotions in others and adapt your behavior to suit.
- Recognize how to effectivelyregulate emotions to enhance performance.
Duration: 60 minutes
Closed Caption: English